Compariqo always aims to get things right first time and we are committed to ensuring that we achieve the highest level of service for our customers.

If you feel this hasn’t happened, we would like to hear about it so that we have an opportunity to put things right for you and to improve our service in the future.

How to Complain

If you wish to raise a complaint you can contact us by telephone, email or in writing.

In writing to – The Compliance Officer, Compariqo Limited, The Plaza, 100 Old Hall St, Liverpool, L3 9QJ.
By emailing – The Compliance Officer at compliance@compariqo.com
By telephoning – 0333 150 8560

To help us investigate and resolve your complaint, please provide the following:

• Your quote reference number, or policy number;
• Details of your complaint;
• Your contact details and your preferred method of contact – these will help us should we need to discuss your complaint or require further information.

Our process

We will promptly acknowledge your complaint and we will try to resolve your complaint immediately. If this is not possible, we will write to you within 5 days informing you whether further investigation is necessary.

In the event that your complaint has not been resolved within 4 weeks of its receipt, we will contact you again and provide an update; the reasons why and the further action we will take.

If following our investigation and response to you, you are not satisfied with the outcome or we do not complete our investigation within 8 weeks, depending on the product** sold, you may be able to refer your complaint to the Financial Ombudsman Services (FOS).

If you receive a final response letter from us and you are dissatisfied with the outcome and you want to contact the Financial Ombudsman Services

Their contact details are shown below, and we will include a copy of the FOS leaflet with our final response letter.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

www.financial-ombudsman.org.uk

** The regulator – the Financial Conduct Authority (FCA) has set out what complaints the Financial Ombudsman Services (FOS) can and can’t look at. FOS are bound by this when

considering whether a complaint is one that can be considered by this service, generally classed as “regulated activities”.

For example, a Professional Consultants Certificate (PCC) is not an insurance policy nor is it a financial services product. As such it doesn’t fall within the regulated activities that the FOS has the power to investigate. Because the PCC isn’t a financial services product, complaints about the sale or indeed the fees and charges associated with the cancelation are not something the FOS are able to investigate.